Welnue Support & Help Center
We're here to help you get the most out of Welnue. Whether you have questions about booking a session, accessing your digital passes, or managing your venue payouts, our team is ready to assist.
Contact Information
Partner & Venue Inquiries
partners@welnue.comFor UAE gyms, spas, and fitness clubs seeking onboarding or payout support.
Operating Region
United Arab Emirates (Dubai, Abu Dhabi, and Northern Emirates)
Frequently Asked Questions
How do I access and use my pass at a venue?
Once your booking is confirmed, your pass appears in the My Passes tab in the Welnue app. Present your digital pass or QR code at the venue reception when you arrive.
Can I cancel or reschedule a booking?
Yes. Go to My Passes in the app, select the booking, and tap Cancel Booking. Refund eligibility depends on the venue's cancellation policy shown at the time of purchase.
How do refunds work?
Eligible refunds are automatically processed back to your original payment method via Stripe within 5–10 business days. If you experience an issue at check-in or were denied entry, contact support@welnue.com with your booking details.
How do I delete my account and data?
You can delete your account at any time directly in the iOS app:
- Open the Welnue app and go to Profile.
- Tap Account Settings → Delete Account.
- Confirm deletion. All your personal data and active sessions will be permanently removed.
Alternatively, email your request to support@welnue.com.
For Venues: When do payouts arrive?
Venue payouts are deposited directly into your UAE bank account through Stripe Connect on Stripe's standard UAE payout schedule (typically rolling 4–7 business days). You can track revenue and payout statuses anytime inside the Venue Operations dashboard in the app.
Need Immediate Assistance?
If you have an urgent inquiry regarding a booking happening today, email us at support@welnue.com with your booking reference number and registered email.